Thank you for choosing SOLID WOOD TABLE WORKS LLC. We take great pride in the quality of every handcrafted solid wood table. Please carefully review our refund and return policy:
- 30-Day Quality Guarantee
We offer refunds or replacements for products with manufacturing defects or those severely damaged during shipping within 30 days of receipt.
If you discover a quality defect within 30 days of receiving your table, you are eligible to request a return and a full refund. Requests made after this 30-day period will not be accepted.
- Final Sale on Non-Defective Items
Unless a product has a quality defect as described above, all table sales are final.
Note on Natural Wood Characteristics: Wood is a natural material; every slab features unique grain patterns, knots, and color variations, and may undergo slight contraction or expansion due to changes in environmental temperature and humidity. These are inherent characteristics of wood, not quality defects, and therefore do not qualify for returns or exchanges.
- How to Initiate a Return
If your table has a genuine quality issue, please contact us within 30 days by following these steps:
Email Us: Send an email to [email protected].
Provide Proof: Include your order number, a description of the issue, and clear photos or videos of the defect (if the outer packaging was damaged, please include photos of the packaging as well).
Review and Approval: Our customer service team will review your request within 1–3 business days. Once a quality issue is confirmed, we will email you return instructions (including the designated return address or shipping arrangements).
- Refund Processing and Shipping Costs
Refund Method: Once we receive and verify the returned product, we will initiate the refund process. The refund will be automatically issued to your original payment account (via the original payment gateway).
Processing Time: The time it takes for the refund to appear in your account depends on your bank or payment provider’s processing cycle (typically 5–10 business days). Shipping Policy: We cover return shipping costs for returns resulting from product defects or damage during transit; returns for non-quality reasons (such as personal preference or incorrect size) are not accepted.
If you have any questions regarding the return process, please feel free to contact us:
Address: 7083 Chennault Ave 1943, JBER, AK 99506
Email: [email protected]
